Value co-creation putting people at the center
16 Sep, 2012
In the process of adopting social media mostly to connect with friends and like-minded people, consumers keep leaving behind gazillions of breadcrumbs regarding their experience with brands. It could be the quality, it could...
CUSTOMER EXPERIENCE / ENTERPRISE 2.0
1 Sep, 2012
I’ve written quite a bit about customer experience and its central role in a broader customer-centric realignment of modern enterprises. Customer experience is surely a hot topic nowadays both among vendors and consulting companies...
