From Social to Business
Something has changed, for ever, in the way social is seen and is going to be addressed by organizations in every part of the world. If for good or bad, you’ll judge for yourself....
Value co-creation putting people at the center
4 Mar, 2012
Something has changed, for ever, in the way social is seen and is going to be addressed by organizations in every part of the world. If for good or bad, you’ll judge for yourself....
Uncategorized
16 Oct, 2011
It’s probably since the very moment I started focusing my attention on Enterprise 2.0 that I wanted to understand how it might have worked a company where formal and informal exchanges supported each other,...
Uncategorized
11 Aug, 2011
Web 2.0? Enterprise 2.0? Social Business? The simple truth is that companies don’t care about such buzzwords or about the same concepts behind them. For any manager in any field, the only important issue is...
Uncategorized
8 Dec, 2010
As some have correctly pointed out commenting on the recent post on Social Business, despite the potential of the path that more and more organizations have undertaken, the complexity of this ongoing change should not be...
Uncategorized
25 Nov, 2010
Coming back from the Social CRM Strategies Seminar, I had time to reorder my thoughts and write down some of the ideas gathered over two days in London. I think I brought back something...
Uncategorized
12 Nov, 2010
As more companies begin to be interested or in some cases to effectively launch new initiatives for involving customers and employees to improve their business, a possible sequence of cultural, technological, organizational maturity stages...
Uncategorized
28 Oct, 2010
Best Practices for Regaining Business Agility Dr. CheeChin Liew, Project & Community Manager, BASF SE, Germany He’s covering connect.BASF – Online Business Network of BASF: BASF world’s leading chemical company, 105K employees, $50M sales,...
Uncategorized
28 Oct, 2010
Dr. Frank Schönefeld, Chief Technology Officer, T-Systems Multimedia Solutions GmbH, GermanyHere we are at the opening of the Enterprise 2.0 Summit 2010 in Frankfurt. I will try to cover most of the sessions that I’ll...
Uncategorized
11 Oct, 2010
Would you like to know what works best when you finally decide to use social channels to improve your customer service? Perhaps it is too early to say and certainties are hard to find...
Uncategorized
16 May, 2010
If there is a characteristic that makes the current conversation on Social CRM so interesting and challenging, it is probably its intrinsic nature inherently disrespectful of departments, business functions, inside-outside boundaries, separate processes. Even only...
More
Recent Comments