Per chi ha trovato interessante il post precedente su come misurare i ritorni dell’investimento all’interno delle communità di Customer Service, come bonus vi consiglio di dare un’occhiata a questa presentazione pubblicata gratuitamente da Natalie Petouhoff, l’autrice dello studio di Forrester e contenente molti riferimenti ad altri materiali preparati recentemente dalla nota società di ricerca in questo ambito:
- Next story La correlazione tra social media e performance finanziarie
- Previous story Il ROI delle Customer Service Communities
Languages
Categorie
- ENTERPRISE 2.0 (247)
- LIBRI (12)
- MOBILE WEB 2.0 (1)
- PERSONE (5)
- SOCIAL BUSINESS (49)
- SOCIAL CRM (37)
- WEB 2.0 (28)
Archivi
- March 2017 (1)
- September 2015 (1)
- July 2014 (1)
- June 2014 (1)
- April 2014 (1)
- December 2013 (3)
- September 2013 (4)
- July 2013 (4)
- May 2013 (1)
- April 2013 (1)
- March 2013 (2)
- February 2013 (2)
- October 2012 (1)
- August 2012 (1)
- July 2012 (1)
- June 2012 (2)
- May 2012 (1)
- March 2012 (2)
- February 2012 (3)
- January 2012 (2)
- December 2011 (4)
- November 2011 (3)
- October 2011 (1)
- September 2011 (3)
- August 2011 (3)
- July 2011 (1)
- June 2011 (5)
- May 2011 (1)
- April 2011 (3)
- March 2011 (4)
- February 2011 (2)
- January 2011 (1)
- December 2010 (1)
- November 2010 (7)
- October 2010 (9)
- September 2010 (4)
- August 2010 (4)
- July 2010 (1)
- June 2010 (8)
- May 2010 (4)
- April 2010 (3)
- March 2010 (7)
- February 2010 (5)
- January 2010 (5)
- December 2009 (4)
- November 2009 (7)
- October 2009 (5)
- September 2009 (7)
- August 2009 (4)
- July 2009 (7)
- June 2009 (6)
- May 2009 (2)
- April 2009 (5)
- March 2009 (3)
- February 2009 (5)
- January 2009 (5)
- December 2008 (6)
- November 2008 (4)
- October 2008 (15)
- September 2008 (6)
- August 2008 (4)
- July 2008 (1)
- June 2008 (5)
- May 2008 (8)
- April 2008 (2)
- March 2008 (2)
- February 2008 (6)
- January 2008 (14)
- November 2007 (4)
- October 2007 (2)
- September 2007 (4)
- August 2007 (7)
Tag Cloud
2007
2008
2009
2010
2010
2011
2012
2013
adoption
andrew-mcafee
best-practices
boston
case-studies
change-management
collaboration
community-management
Conferenze
emanuele-quintarelli
enterprise-wikis
enterprise 2.0
enterprise 2.0
forrester
gartner
ibm
italy
jive
LIBRI
magic-quadrant
mckinsey
microsoft
online-communities
report
reports
research
roi
social-media
social-software
social business
social business
social business
social crm
social crm
strategy
web-2.0-expo
Web 2.0
